Brand Ambassador / Customer Care Representative

Are you ready to take your career to the next level with a company that values integrity, hard work, and the well-being of its employees? At Woodford Bros., Inc., we’ve been a trusted partner for homeowners and businesses across New York for over 60 years. Our mission is to redefine the construction industry by delivering remarkable experiences and proven solutions that bring peace of mind to our customers.

Why Woodford Bros.? We believe exceptional service starts with a dedicated team. Our employees are our greatest asset, and we’re committed to creating a supportive environment that encourages growth, accountability, and long-term success. This role offers variety, flexibility, and a clear pathway to advancement within the company.

We’re looking for a Brand Ambassador / Customer Care Representative to represent Woodford Bros., Inc. at home shows, trade shows, and community events — and to support our office team in a Customer Care role when events are not scheduled. This hybrid position plays a key role in brand awareness, lead generation, and delivering exceptional customer experience.

What You’ll Do

Brand Ambassador Responsibilities (Event-Based):

• Set up and take down event booths in a timely and professional manner
• Ensure booth materials and marketing collateral are properly cared for, stored,
• and transported
• Engage with event attendees to generate qualified leads and schedule sales appointments
• Represent the company with enthusiasm, professionalism, and integrity
• Travel to home shows, trade shows, and community events (including evenings and weekends)
• Maintain clear communication with the team regarding event outcomes
• Complete event reports and expense submissions accurately and on time.

Customer Care Responsibilities (When Not at Events):

• Answer inbound calls and assist customers with scheduling in-home sales appointments
• Deliver outstanding customer service over the phone.
• Accurately enter customer information into company systems
• Communicate clearly with internal teams to ensure smooth scheduling and follow-up
• Support daily office operations as part of the Customer Care team

What We’re Looking For

• Outgoing, personable, and confident engaging with the public
• Strong customer service and communication skills
• Comfortable switching between event-based work and office-based responsibilities
• Reliable, punctual, and organized
• Able to lift and carry up to 50 lbs and stand for extended periods during events
• Valid driver’s license with a clean driving record
• Professional appearance and attitude that reflect our company’s values
• Ability to work both independently and as part of a team
• Willingness to work evenings, weekends, and travel as needed

If you're energized by fresh ideas, naturally organized, and passionate about making a real difference in customers lives, we’d be excited to have you apply to be our next Brand Ambassador / Customer Care Representative!