Service: The Guardian of Your Reputation

2020-03-16

Sometimes something goes wrong and the customer calls you back after the work is installed. What your home improvement business...

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Hiring: The Talent Scout

2020-03-09

Poor hiring hurts the whole team, but fixing your hiring mistakes and hiring great people doesn't just makes things better...

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Leadership: Fostering Great Teamwork

2020-03-02

You're the Team-Builder-in-Chief of your home improvement, home repair business. But your job isn't just hiring the right people and...

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Leadership: Team-Builder-in-Chief

2020-02-26

The desire for independence is a great reason to start our own business, but we're going to need a team...

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Leadership: It's Not Rocket Science

2020-02-17

Too much complexity in your business can be bewildering and wasteful, making it difficult for you to grow. Yet, a...

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Leadership: Fix Your Organization

2020-02-10

Your business' strengths have brought you this far, but your weaknesses set the height of your success. If your home...

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The Entrepreneur's Path: The Leader's Responsibility

2020-02-03

People won't just follow anyone. They follow leaders. If you're going to take your home improvement business to new heights,...

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The Entrepreneur's Path: To the Promised Land

2020-01-27

A home improvement, home service business has a lot of moving parts. For the owner it can be tempting to...

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Accounting: Your Spread

2020-01-20

Not paying attention to the numbers is like driving with your eyes closed, but home improvement contractors don't have to...

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Service: Make Service a Profit Center

2020-01-13

A job well done doesn't have to be the last word in our relationship with a new customer. You've established...

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Production: The Value of Job Quality

2020-01-06

You don't want to grow a broken business. If you get customer complaints on a high percentage of your jobs...

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Sales: Measuring for Success

2019-12-30

Winning contractors are sales driven. Having an effective means to measure the success of your salespeople is a critical ingredient...

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Appointment Center: Leads into Appointments

2019-12-23

If leads are the lifeblood of your business, then turning those leads into sales appointments is the next critical step...

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Excel at Marketing: The Internet

2019-12-16

Leads are the lifeblood of a successful home improvement, home service company. To get more leads you need to excel...

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Ride Your Great Brand: Who Are You?

2019-12-09

Who are you to your potential customer? Just being in business means your name is out there, but anybody can...

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Building Your Business: One Step at a Time

2019-12-02

Big challenges aren't solved all at once. Building your home improvement business is no exception. If you know where your...

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The Plan: "How Do I Get There?"

2019-11-25

We use maps to lead us from where we are to where we want to go. Often in building a...

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Your Personal Goals: "What do I Want?"

2019-11-18

You can't hit a fuzzy target, or one you don't have. This is as true in home improvement as it...

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Benchmarking: "Where am I?"

2019-11-11

Knowing where you are is critical to figuring out where you're going next, in life and in business. Take an...

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The Entrepreneur's Path: A Statement and Three Questions

2019-11-04

The home improvement contractor who gets it right makes all their hard work and sacrifice worth it. Here's three questions...

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